Refund policy
1. RETURNS AND EXCHANGES
1.1 If you are not completely satisfied with your purchase, you may return the Product to us within thirty (30) days of receipt. The Product shall be un-used, Product tags shall not be tampered with, and the Product shall be in the original brand packaging (if applicable).
We do carry some items that cannot be returned: items with expiration dates that have expired such as flares, charts, annual publications, ropes; items registered to the user such as boats, motors, EPIRBs, PLBs, SPOT, Class B AIS, life rafts; customized items such as rigging, and boat covers; computer software, electronics charts, carry-on air conditioners, and clearance items. For electronics we will help you contact the vendor for assistance or repair. We will first need to verify your purchase by receipt or other method.
This policy is applicable only to those products that do not fall under the definition of non-refundable brands/items.
Because of their specific application and use, sections of rope cut for your order are not returnable. If you have an unopened spool or other non-custom item, we can arrange a return if the product is in new condition. However, the refund is subject to a 25% restocking fee.
1.2 You shall ensure that the Product is sent to us in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the Product back to you.
1.3 You may process returns through our logistics partners. For more details please refer to the ‘Returns’ section on our Site and feel free to contact us for further information.
1.4 Shipping / Delivery charges for change of mind, non-faulty products are strictly non-refundable.
1.5 Your returned Products together with your return slip, are usually received and accepted at our warehouse within five (5) days after the drop-off at the post office counters. A refund shall be issued shortly after we receive your items.